In an effort to improve access to veterinary care for all patients, we have teamed up with a Canadian veterinarian-led company named Smart.Vet. Smart.Vet allows you, our clients, access to Registered Veterinary Technologists (RVTs) over the phone whenever our hospital is not open to take your call. These RVTs can speak with you to determine the level of care that your pet requires, and will then work with you to schedule an appointment with one of their licensed BC-based veterinarians. If your pet requires critical in-person care, the RVT will be able to determine this over the phone with you and will assist you by making arrangements for your pet to be transferred for physical care.
The phone number you will use to access our RVTs is 778-766-3787 . There is no cost for this call or any assistance provided by the RVTs. If you are booked with a virtual veterinarian, there will be a cost starting at $115 plus tax for the consultation, with an additional $30 service fee if medication is prescribed.
You also have the ability to book directly with a Smart.Vet veterinarian by visiting https://smartvet.ca/login. Once you’ve created an account, you can decide to send in a message or request a phone / video call. When you’ve submitted a phone / video request, a veterinarian will reach out to you as soon as they’re available. Please just wait for a call from a number with area code 778 – this may take more than 20 minutes during busier times.
Once a request has been submitted, you can add additional notes or add images/videos to the consultation for the veterinarian’s reference.
If you have any issues during scheduling, you can send an email to [email protected].
Wishing you and your pet good health!
